Swarn Aayu, A Section 8 Company ("we", "our", or "us"), is a non-profit organisation registered under the Companies Act 2014. We are committed to protecting your privacy and personal information. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your personal information.
Our physical presence is at:
69, First Floor, P&T Plaza, Cholanagar,
R T Nagar Post, Bengaluru 560032,
Karnataka, India
2. Information We Collect
We collect the following information:
Name
Phone Number
Gender
Date of Birth
Medical Conditions
Lifestyle & Hobbies
3. How We Process Your Information
Non-Personally Identifiable Information (Non-PII) is used to offer personalised services to our customers. We use proprietary software/tools developed by our in-house team, which employs machine learning and LLM technologies to provide unique results.
4. Consent
We obtain your consent through various means:
Phone calls: You will be informed that the call will be recorded.
WhatsApp: We use opt-in mechanisms and Terms and Conditions.
Every phase of the user journey has a unique consent-based mechanism and requires user acceptance for the product flow
5. Third-Party Partnerships
We may share your information with third-party partners for lead-generation purposes. This sharing occurs only with your explicit consent. Any subsequent interaction is between you and the third party.
6. Data Storage and Security
6.1. Data Storage and Security
We confirm that all data is stored in India. Our data storage practices comply with all applicable Indian laws and regulations.
6.2 Encryption
All data is encrypted end-to-end to ensure maximum security and protection of your personal information.
6.3 Information Storage and Backup
We periodically back up user data on our cloud database. This backup serves multiple purposes:
Enabling users to recover their data if their account becomes unusable or their phone is lost.
Facilitating data transfer when users move to a new device.
Providing useful insights and information related to user spending habits, such as weekly spends in a month and spend behavior patterns.
We retain user information in our records for as long as we can potentially offer our platform Services to users. Once our Services are no longer relevant to a user, we remove all information on that user from our records.
7. Compliance
We operate under all applicable laws and follow stringent privacy guidelines, including master KYC guidelines as per the regulator.
8. Grievance Redressal
We have appointed a Grievance Director to resolve any queries or concerns you may have regarding your privacy or this policy.
9. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time without prior notice to our customers. We encourage you to review this policy periodically.
10. Responsible Organization for Data Collection
All platform Services are currently provided and regulated by Swarn Aayu. Therefore, Swarn Aayu is responsible for the collection, storage, and processing of personal information of the users.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at: Sakshi@swarnaayu.com
